FAQ's

How Can I Contact You?

You contact me using the contact form to send me a message, I will respond as soon as possible. If you would like to phone me you may do so by ringing: +447866934424.

How Can I Pay?

I currently accept Paypal and cheques as a form of payment, if you would like to pay via cheque please contact me here. You do not need a Paypal account to pay through Paypal.

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How Much Is Postage?

Postage Costs £2 (or £4 if worldwide) for jewellery, and £4 (or £5 if worldwide) for vintage clothing. It is sent via first class post or airmail. Orders are not tracked. For worldwide orders I often get proof of postage.

Do You Do Custom Orders?

Yes I do and love them! If you would like a unique piece or something that has sold out please contact me here and I will see what I can do.

When Will It Arrive?

Your parcel will be dispatched within around 1 working day, your package should arrive within 2-4 days if you are within the UK.

Do You Do Receipts?

Unless you have ordered multiple items I no longer put post orders with a receipt. This is is to help save paper and the environment.

Where Do You Get Your Charms From?

The fairies. Just kidding! I have worked long and hard to find my charm suppliers, I simply couldn't tell you where I source them from.

Do You Accept Non-UK Orders?

Yes, Joelleabelle does accept orders outside of the UK.

What Is Your Returns Policy?

Joelleabelle does accept refunds if you are unhappy with your purchase. Please contact me here within 14 days of your purchase for a refund. For hygiene reasons I regret that I cannot accept the return of earrings.

Do You Do Wholesale?

Yes I do! Please contact me here for more information.

Help! My Package Hasn't Arrived?

If your package doesn't arrive I can either send a replacement package, or give a full refund.

Can I Purchase Gift Vouchers?

Yes you can, you can purchase them here.

How Can I Contact You About A Press Enquiry?

For press enquiries, high res images and samples, please contact me here.

How Much Is My Order In My Own Currency?

Paypal will automatically convert your payment in to UK Pound Sterling (£). This will show up on your bank/ credit card statement along with the converted amount in your own currency. You can use the converters below to estimate your order in your own curreny.

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Can You Repair My Broken Jewellery?

If you would like me to repair your broken jewellery please contact me here and put 'Jewellery Repair' as the subject.

Can Pickups Be Arranged?

If you live in the local area (Henley-On-Thames, UK) I would be more than happy to arrange a pickup of your order just contact me here, your postage will be refunded.

How Do I Find Out More About Joelleabelle?

I have a blog, a facebook fan page a twitter page as well as a mailing list. Where you can find out about general information, discount codes, and about me!




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